By signing up for our newsletter you will immediately receive a 10% discount to use on your first order and all the news and trivia about the United Pets world.
In addition, every month we will send you promotions and discounts dedicated exclusively to our members.
To sign up, simply click on "Sign up" in the black bar at the top, visible from all pages of our website.
If you have any questions, you can contact the United Pets team via online form, by emailing us at ecommerce@unitedpets.it or by calling the number +39 023927041.
We always try to respond to customer messages as soon as possible. In case you have not received a response within 2 days, please check your "Spam" and "Junk" folder.
You can place an order by paying with PayPal, credit card, bank transfer and, if enabled, Apple Pay and Google Pay.
Orders are processed within 5 working days of receipt.
Order confirmation emails are sent through an automated system. If you have not received any communication about this, we recommend that you check your "Spam" and "Junk Mail" folders. In case you have not received anything, we ask you to contact us so that we can check together the e-mail address you entered when you placed your order.
If you want to change the color or size of the accessories you bought please write to us right away. If the order has not yet been processed we will be happy to adjust it according to your specifications. In the event that such changes result in a price increase, we will ask you to compensate via PayPal link or wire transfer.
When we receive an order, we take action as soon as possible to process and ship it. If you change your mind after placing an order, contact us immediately. If it is not ready and has not already left, we will hold it and cancel it, then refund you the full amount.
Once the courier picks up the package from our warehouse, you will receive a communication with the tracking number of your shipment.
To track every step of the delivery, paste the tracking number on this page: https://www.dhl.com/it-it/home/tracciabilita.html
To learn about our return procedure, click HERE
It usually takes a few days for the warehouse to notify us that it has received a return and to confirm the good condition of the goods. We then proceed to refund the value of the returned products via the same channel through which the order was placed, so PayPal, credit card or bank transfer.
In case you prefer a different refund method, please contact us to arrange it.
In case you received a wrong order or with items that were not ordered, send us an email attaching photos of the contents of the package you received. Together we will figure out how to proceed.
Animal lovers, design enthusiasts. We craft each item with care, tailoring it to give it the attention it deserves. We create functional and beautiful accessories for pets and owners, reflecting the beauty of a special bond.
