{"id":364,"date":"2024-10-03T23:59:27","date_gmt":"2024-10-03T21:59:27","guid":{"rendered":"https:\/\/eba.hmy.temporary.site\/?page_id=364"},"modified":"2025-01-07T11:40:17","modified_gmt":"2025-01-07T10:40:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/unitedpets.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"364\" class=\"elementor elementor-364\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32d4ca2 e-con-full e-flex e-con e-parent\" data-id=\"32d4ca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d94721 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"9d94721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"165234465\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1652344651\" data-tab-title-id=\"e-n-tab-title-1652344651\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1652344651\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tBefore ordering\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1652344652\" data-tab-title-id=\"e-n-tab-title-1652344652\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1652344652\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDuring the order\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1652344653\" data-tab-title-id=\"e-n-tab-title-1652344653\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1652344653\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAfter the order\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1652344651\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1652344651\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-86b3dc1 e-con-full e-flex e-con e-child\" data-id=\"86b3dc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5013ef3 elementor-widget elementor-widget-jet-listing-dynamic-repeater\" data-id=\"5013ef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-repeater.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-repeater\"><div class=\"jet-listing-dynamic-repeater__items\"><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">What benefits do I get by signing up for the newsletter?<\/div>\n<div class=\"panel\"><p>By signing up for our newsletter you will immediately receive a 10% discount to use on your first order and all the news and trivia about the United Pets world.<br \/>\nIn addition, every month we will send you promotions and discounts dedicated exclusively to our members.<\/p>\n<div id=\"gtx-trans\" style=\"position: absolute;left: 126px;top: 86.5px\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">How can I subscribe to your newsletter?<\/div>\n<div class=\"panel\"><p>To sign up, simply click on \"Sign up\" in the black bar at the top, visible from all pages of our website.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">I have a question about sizes or product features. How can I contact you?<\/div>\n<div class=\"panel\"><p>If you have any questions, you can contact the United Pets team via <a href=\"https:\/\/unitedpets.com\/it\/contattaci\" target=\"_self\">online form<\/a>, by emailing us at <a href=\"mailto:ecommerce@unitedpets.it\"><ins>ecommerce@unitedpets.it<\/ins><\/a> or by calling the number <a href=\"tel:+39023927041\"><ins>+39 023927041<\/ins><\/a>.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">I wrote on the form but did not receive a response. Why?<\/div>\n<div class=\"panel\"><p>We always try to respond to customer messages as soon as possible. In case you have not received a response within 2 days, please check your \"Spam\" and \"Junk\" folder.<\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1652344652\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1652344652\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-47673a7 e-con-full e-flex e-con e-child\" data-id=\"47673a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-507e447 elementor-widget elementor-widget-jet-listing-dynamic-repeater\" data-id=\"507e447\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-repeater.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-repeater\"><div class=\"jet-listing-dynamic-repeater__items\"><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">What forms of payment do you accept?  <\/div>\n<div class=\"panel\"><p>You can place an order by paying with PayPal, credit card, bank transfer and, if enabled, Apple Pay and Google Pay.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">How quickly will my order be processed?<\/div>\n<div class=\"panel\"><p>Orders are processed within 5 working days of receipt.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">I haven't received my order confirmation email. What can I do?<\/div>\n<div class=\"panel\"><p>Order confirmation emails are sent through an automated system. If you have not received any communication about this, we recommend that you check your \"Spam\" and \"Junk Mail\" folders. In case you have not received anything, we ask you to contact us so that we can check together the e-mail address you entered when you placed your order.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">Can I change my order once I have paid?<\/div>\n<div class=\"panel\"><p>If you want to change the color or size of the accessories you bought please write to us right away. If the order has not yet been processed we will be happy to adjust it according to your specifications. In the event that such changes result in a price increase, we will ask you to compensate via PayPal link or wire transfer.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">Can I cancel my order once I have paid?<\/div>\n<div class=\"panel\"><p>When we receive an order, we take action as soon as possible to process and ship it. If you change your mind after placing an order, contact us immediately. If it is not ready and has not already left, we will hold it and cancel it, then refund you the full amount.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">How can I track the delivery of my order?<\/div>\n<div class=\"panel\"><p>Once the courier picks up the package from our warehouse, you will receive a communication with the tracking number of your shipment.<\/p>\n<p>To track every step of the delivery, paste the tracking number on this page: <a href=\"https:\/\/www.dhl.com\/it-it\/home\/tracciabilita.html\" target=\"_self\" rel=\"noopener\"><ins>https:\/\/www.dhl.com\/it-it\/home\/tracciabilita.html<\/ins><\/a><\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1652344653\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1652344653\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-8d2c2af e-con-full e-flex e-con e-child\" data-id=\"8d2c2af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e203249 elementor-widget elementor-widget-jet-listing-dynamic-repeater\" data-id=\"e203249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-listing-dynamic-repeater.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-listing jet-listing-dynamic-repeater\"><div class=\"jet-listing-dynamic-repeater__items\"><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">I would like to return a product. How can I do that?<\/div>\n<div class=\"panel\"><p>To learn about our return procedure, click <a href=\"https:\/\/unitedpets.com\/it\/spedizione-e-reso\" target=\"_self\"><ins>HERE<\/ins> <\/a><\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">How does the refund of returned items take place?<\/div>\n<div class=\"panel\"><p>It usually takes a few days for the warehouse to notify us that it has received a return and to confirm the good condition of the goods. We then proceed to refund the value of the returned products via the same channel through which the order was placed, so PayPal, credit card or bank transfer.<\/p>\n<p>&nbsp;<\/p>\n<p>In case you prefer a different refund method, please contact us to arrange it.<\/p>\n<\/div><\/div><div class=\"jet-listing-dynamic-repeater__item\"><div class=\"accordion\">My order arrived wrong. What can I do?<\/div>\n<div class=\"panel\"><div class=\"sc-gkt6ha-0 fJZtKi view-render\">\n<div class=\"sc-fzoOEf sc-fzpdyU sc-fzppip hzvLBX block-html\" data-cy=\"b-html\">\n<p>In case you received a wrong order or with items that were not ordered, send us an email attaching photos of the contents of the package you received. Together we will figure out how to proceed.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Quali vantaggi ottengo iscrivendomi alla newsletter? Iscrivendoti alla nostra newsletter riceverai subito un 10% di sconto da utilizzare sul tuo primo ordine e tutte le news e le curiosit\u00e0 sul mondo United Pets. Inoltre, ogni mese ti invieremo promozioni e sconti dedicati esclusivamente ai nostri iscritti. Come posso iscrivermi alla vostra newsletter? Per iscriversi \u00e8 [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"page-type":[],"class_list":["post-364","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/pages\/364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/comments?post=364"}],"version-history":[{"count":0,"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/pages\/364\/revisions"}],"wp:attachment":[{"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/media?parent=364"}],"wp:term":[{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/unitedpets.com\/en\/wp-json\/wp\/v2\/page-type?post=364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}